Customers get heard…..Businesses get better.….It’s win-win.

Reach your true business and brand potential by gathering feedback on your business where, when and from whom it matters most... "live at the coalface".

Reach your true business and brand potential by gathering feedback on your business where, when and from whom it matters most... "live at the coalface".

"Empowering Business through live customer feedback" "Customers get heard, Businesses get better, its win-win"

Since implementing You Review into our business it has contributed to helping us achieve the following :

  • Sales increased 94%
  • Number of customers increased 54%
  • Average $ transaction increased 26%
  • Net Promotor Score increased 7.6%
  • Overall Customer Satisfaction increased 8.7%
  • Eloise Manning
  • Danielle O'Carroll
  • Owners - Ella Bache Mackay/Whitsundays



ABOUT YOU REVIEW

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You Review is an in-store customer feedback platform that’s customisable, anonymous, lightning-quick and best of all can turn customer opinions into business intelligence.

You Review is a cost effective and innovative solution designed simply to help businesses improve their performance. It is adaptable to almost any sized business and sector across both retail and service based industries.

You Review enables businesses to gather meaningful data and valuable insights from their customers in just 15 seconds.

Customers get heard. Businesses get better. It's win-win.



HOW IT WORKS

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PROCESS 1

Customers provide anonymous feedback by answering four quick and easy questions specifically tailored to your business and industry. You also have the ability to ask an additional specific question through our unique survey function.

PROCESS 2

Live customer feedback is captured on readily accessible, in-store devices primarily positioned at POS. Data is collated over a 24 hr period and then run through an end-of-day process, prior to making the results available to business for review and analysis.

PROCESS 3

Businesses log-in through their web portal to view and analyse their customer feedback results. Businesses now have access to meaningful data empowering them to make informed decisions on improving customer service and business fundamentals, specific to their business.


EXPLAINER VIDEOS

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  • Introduction Explainer Video

    Introduction Explainer Video


  • Customer Explainer Video

    Consumer Explainer Video


  • Business Explainer Video

    Business Explainer Video




Features

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ANONYMOUS &
PRIVATE

Customers provide their feedback anonymously. Only your business has access to this data!

SUITS EITHER IOS
OR ANDROID PLATFORM

You can use either iPads or Android devices, providing their approx. 10” in size and Wi-Fi enabled.

QUICK, EASY
AND SIMPLE TO USE

For both consumers and businesses.

LIVE, READILY
ACCESSIBLE TO USE

Readily available in-store, where and when needed.

ANALYTICS
DASHBOARD SUMMARY

Enabling business owners and managers to easily review your results.

SUBSCRIPTION FEE

Subscription fees from just $49.95/month



Benefits

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Provides customer service with the tangible and quantifiable measurement that it deserves.


Build customer loyalty, retention, goodwill and advocacy through improved customer satisfaction.


Identifies specific areas of either over or under performance.


Benchmark your business internally, from departmental level right through to group national level.


Helps to diffuse negative reviews on social media platforms.


Builds a positive culture and environment for staff, business owners and managers, and your customers.


Allows you to set goals, track progress and prioritise specific areas of your business, that may need your attention.


Enhances your brands perception for embracing innovation and technology.


Helps you make more “informed decisions” about your business’s future by mitigating a reliance on assumptions.


Include and analyse this invaluable data along with your financial statements.




TESTIMONIALS

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  • “You Review is a brilliant tool that provides anonymous feedback on our business. It has helped us to gain a clearer picture on what our clients value the most from our business and has assisted us to investigate the need for a new variety of services moving forward. It is quick and super easy to use and our clients have appreciated the chance to provide their opinion. I highly recommend You Review for any business in the customer service industry.”

    - Emma – Positive Living Psychology (Melbourne) -
  • “My business partner Danielle and I were one of the first businesses within Australia to install the You Review App and we’re so glad that we did. We absolutely love it, as do our clients and our team and we wouldn’t live without it now. You’ve developed an amazing cutting edge product that we’re so proud to be on board with. All business big or small can benefit from this great innovation and the business insights it provides. We’re also very proud to have received the “Ella Bache Business Development Award 2015”. Thank you so, so much to all the team at You Review – we love you guys.”

    - Eloise – Ella Bache’ (Mackay) -
  • “We are very excited to launch the You Review customer service application at Porters. Ryan has been fantastic to work with and has assisted us with many in store visits and training to ensure the software and display units are set up correctly and working efficiently. We cannot thank Ryan and the You Review team enough for their support. We have received some very positive and encouraging feedback since the units were installed and customers have praised the ability to be able to give quick, anonymous feedback. Strong customer service is paramount to the Porters brand and the You Review program enables us to be able to evaluate and monitor customer feedback effectively and in real time. We look forward to a successful partnership with Ryan and the You Review Team.”

    - Lauren Reck – Porters (Mackay) -
  • “You Review is an amazing App that provides our business with the opportunity to connect on another level with the people who matter most – our guests. The sleek design flows beautifully with our contemporary décor at Reception and has been well received by our guests, staff and visitors with comments on the simplicity of the interface. We have used other methods of gathering feedback in the past but have not been able to gather as much data as we have since implementing this app within our business. You Review has been an invaluable tool and is highly recommended for businesses that focus and depend on the satisfaction of their clients to succeed.”

    - Mark O’Shea – Quest Uni Hill (Melbourne) -


CONTACT US

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REGISTER YOUR ENQUIRY







Contact Info

Please feel free to provide us your contact details and one of our friendly consultants will be in touch very soon. Thank you

Physical Address:  Lower Heidelberg Road, Ivanhoe East VIC 3079

Postal Address: PO Box 2120, Ivanhoe East VIC 3079

Phone Number:   (03) 9457 3893

Email:  enquiries@you-review.com.au